Issue#2045: Sony - windows 10 update broke my computer

  • sony vaio T series
    model: SVT151A11L
    product name: SVT15115CXS

     

    It came with windows 8. I upgraded to 8.1 a couple years ago. I upgraded to 10 about 3/4 months ago. I had it connected to the internet recently and set automatic updates to operate around 2:30 am in the morning. I woke up and saw that an update was going through ( I don't have the update and forget how to look into the system files to find it but can if needed). I tried to use the laptop that night after work and it was frozen.

     

    Windows operating system would not work and I kept getting a critical process error. Restart would not work. none of sony's repair options would work. I tried going back to the previous version on the laptop and that did not work. I have the recovery disk but that also would not work.

     

    I performed a chkdsk /r on the harddrive and that recovered some bad sectors. I was able to get my files off the harddrive with another computer and am debating whether to go to windows 7 or how to go back to 8 (and eventually 8.1).

     

    While trying to install 7 I retrieved all the drivers from sony's site for my laptop (a complete pain in the a$$). And have recovery media for 10 as well. When trying to install 7 I noticed I have two disks: Disk 0 has 7 partitions and Disk 1 has 2. The recovery partition looks like it has the previous operating system on it but Sonys recovery software has not worked to recover it.

     

    Any help or suggestions on how to quickly recover a usable operating system would be greatly appreciated. Otherwise I will try to get 8 back on it instead of 7 but I am not sure where to get my license from though.... they key is not on the bottom of the laptop.

     

    Thanks,

    Tre

    0 Answers

    Sorry, your answer is too short !

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